First, make sure the email address was entered correctly when you sent the reward to your employee. If you used the correct email, check that the reward email did not get caught by the employee's spam, junk, or promotions filters.

If you have validated that the correct email address was used and the email is not in the employees spam, junk, or promotions folders, Blueboard can easily re-send the reward email - just email support@blueboard.com with the recipient's name and email address and we can get that reward email re-sent right away!

If the incorrect email was used when originally sending the reward, please email support@blueboard.com with the recipient's name, the incorrect email address used, and the correct email address so the reward can be updated and resent to the employee.

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