In order to receive more definitive information about your desired experience, you will need to first redeem your Reward by clicking "Connect with concierge" and submitting your preferences.

We do our best to tailor each and every experience to the individual recipient. Based on your experience selection and the submitted preferences, your Concierge will curate personalized options (including experience provider) and then send them over for you to review. You'll then have the chance to give your feedback and/or select one of the options presented.

Alternatively, if you have an experience provider in mind, your Concierge will do their best to secure you a spot at your preferred provider. Either way, you'll have the final say on when and where the experience takes place.

​Remember that your experience won't be officially booked until you confirm plans with your Concierge. So no worries if you decide to change your mind after making your initial selection. If for some reason it's not shaping up exactly how you'd like, you'll be able to choose a new experience!

Did this answer your question?